MUMBAI / RAJKOT - In a regulatory filing as submitted to the Indian Stock Exchanges, Mumbai headquartered Information Technology (IT) Consulting & Software services providing Indian company Hexaware Technologies Ltd said of having featured among the Top 25 case studies in New ISG Book on Digital Excellence.
In a press-release titled, "Hexaware Technologies Featured Among Top 25 Case Studies in New ISG
Book on Digital Excellence", as attached and enclosed with the regulatory filing as submitted by the company to the Indian Bourses, further read that, Hexaware Technologies, one of the fastest growing next-generation provider of
IT, BPO and Consulting Services, today announced it has been recognized by Information Services Group
(ISG), a leading global technology research and advisory firm, for its role in one of the top 25 examples of
digital transformation in the past year, as featured in the newly published ISG book, Scaling Digital: 25
Stories of Innovation.
Air Canada partnered with Hexaware on the digital transformation initiative to replace IBM TPF PSS
applications with products from the Amadeus Altéa suite in the digital assurance space.
The key objective
was to ensure safe, secure, and reliable operations during transition.
The scope involved implementing
approximately 182 applications and products, including 23 Amadeus products to be integrated with 24
other applications while following an aggressive timeline.
The engagement also included designing,
developing, and implementing nine new applications, integrating 57 of the impacted applications with the
new ecosystem, and providing rollout support and customer service desk support.
Air Canada believes no other airline ever attempted to replace its reservation, inventory, and departure
control systems within a 24-month timeline period.
After co-creating and executing 70,000 functional and
technical test cases in 18 months, rehearsals at more than 130 airports, 2,000 check-in scenarios, 4,500
airport kiosks, over 10,000 workstations and 122 flight departures, Air Canada was ready to move the
system into production.
The real challenge was ensuring that all the critical systems required to keep
airline operations functional were not affected during the 12-hour transition.
Implementation day saw 100 percent on-time flight departures on the new PSS. It has given Air Canada
a competitive edge.
Some of the key tangible outcomes include :-
- Reusable digital assets resulting in 35 percent increased productivity.
- 30 percent faster time to market for new features.
- 50 percent faster onboarding for new Air Canada employees.
- Substantial revenue uplift on an annual basis.
Scaling Digital: 25 Stories of Innovation is the product of a rigorous examination of a significant number
of digital case studies submitted by the provider community.
ISG evaluated each case study by
interviewing the customers involved, assessing the impact of each transformation on the customer’s business and indexing ISG’s evaluation criteria to determine the top 25 case studies that would be
published in the book.
Each of the digital transformation case studies published in the book was evaluated based on the following
criteria:
- Uniqueness: The provider’s ability to help its clients think beyond the obvious in digital transformation and design the abstract.
- Complexity: Obtaining success while driving the design and delivery of complex digital solutions.
- Impact: The net business impact the transformation delivered to the end client.
- Commitment to Client Success: The provider’s commitment to the success of its clients, as demonstrated through flexibility, collaboration, investments or commercial innovations.
To view Hexaware’s digital case study from Scaling Digital: 25 Stories of Innovation visit
https://hexaware.com/resource/hexaware-featured-among-top-25-case-studies-in-new-isg-bookon-digital-excellence/
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